Currently, we only ship to the United Kingdom. We are working on expanding to more countries.

We’re happy to offer free shipping on all orders — no minimum amount required. Whether you order one item or several, you pay no shipping fees.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your tracking number here: track and trace

Our processing time is 1–2 business days. Once shipped, delivery takes approximately 5 to 10 business days. We do our best to get your order to you as soon as possible, so you can enjoy your new pieces quickly!

You can return your items within 30 days of receiving them. For a smooth return process, we recommend reading our return policy, which is available in the footer of our website. To initiate a return, simply email us — our team will guide you through the process.

Please contact our customer service team as soon as possible with your order number and photos of the item. We’ll make sure to find the right solution for you.

You can exchange an item by returning it following our return process and placing a new order for the desired piece. To get started, please email us at:
support@off-setcollections.com

If you'd like to cancel or change your order, please contact our customer service as soon as possible. Changes can only be made if the order hasn’t been processed yet.

Enter your discount code in the designated field during checkout. The discount will be applied automatically to your total.

We accept various payment methods, including Credit Cards (Visa, Mastercard, American Express) and Debit cards. You’ll see all available options during checkout.

Check our size guide on the product page to find the right fit for your body type. If you’re unsure, feel free to reach out for personal sizing advice.

Yes, we offer gift cards. Please email us at support@off-setcollections.com to request one.

You can subscribe by entering your email address in the newsletter box at the bottom of the page. You’ll receive updates on new arrivals and exclusive offers.

We take your privacy seriously. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.